FAQS
SHIPPING
WHERE CAN I TRACK MY ORDER?
You'll receive an email once your order has been shipped, containing your tracking id.
WHEN WILL MY ORDER ARRIVE ?
Orders are processed Monday-Friday, excluding the weekend and major holidays.
Netherlands 1-2 business days
EU 2-5 business days
USA 4-6 business days
Rest of the world 4-8 business days
Once your order is shipped you will receive an email with your tracking information.
WHAT COUNTRIES DO YOU SHIP TO?
EU
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Denmark, Finland, Norway, Åland, Switzerland, Svalbard and Jan Mayen
NORTHERN AMERICA
USA and Canada
Rest Of The World
Anguilla, Australia, Brazil, India, Japan
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
The shipping cost will be calculated at the checkout.
CAN I CHANGE ADRESS AFTER ORDERING?
Only if the order hasn’t been shipped out yet, we can change the adress for you.
Send us an email at Slythshop@hotmail.com
RETURN & EXCHANGE
CAN I RETURN MY ORDER?
As soon as you receive your package you have 14 days to return the parcel. When returning a product everything needs to be in the condition it came in otherwise we cannot refund the amount.
Send an email to Slythshop@hotmail.com for any further questions.
CAN I EXCHANGE SIZE?
Yes, fill the return/exchange paper that comes in your parcel then attach the return label that comes with the package and drop off at the nearest post office.
A new product will be sent out once we have received your parcel.
HOW SOON WILL I RECEIVE MY REFUND?
As soon as your item has arrived to our warehouse, it will take 2-4 business days to receive your funds back.
WHAT IF MY PRODUCT ARRIVED DAMAGED?
If you received a damaged product please contact us at Slythshop@hotmail.com with your order information and a picture of the damaged product.
FIT AND SIZE
WHERE CAN I FIND SIZE CHART/SIZE GUIDE?
Click on the "Size Chart" button on each item's page to view our conversion chart for exact measurements. For more information, do not hesitate to contact us at Slythshop@hotmail.com
PAYMENTS
IS IT SAFE TO USE MY CREDIT CARD?
Our website ensures secure card transactions through top encryption, safeguarding your financial details from interception or misuse. Your safety is our priority.
DO WE ACCEPT KLARNA?
We are in process to add Klarna in our website.
OTHER
HOW DO I GET EARLY ACCESS?
To receive early access, sign up on our mail list.
IF THE PRODUCT I WANT IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?
Almost every product is limited and a one time release, sometimes it will be restocked.
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